Returns and Exchange Policy

  1. Andaaz Outfits does not provide exchanges or returns for any of our products.
  2. However, products purchased from our site may be exchanged within 7 days if:
    • An exchange request is submitted within the specified timeframe.
    • The item(s) received is faulty, damaged, or defective upon delivery.
    • The product(s) received differ from what was originally ordered.

 

All claims must be made within 7 days of the original order date. To initiate a dispute, please email us photos of the defective item at andaazoutfits@gmail.com or call 042 38970983 within 7 days of delivery. We will assess each dispute individually to ensure a fair resolution for both parties.

 

Once we receive the item, our team will evaluate the damage. If your claim is upheld, we will issue a replacement of equal value as noted on your invoice and ship it to your address.

  1. Customers are responsible for all shipping and handling costs associated with exchanges.
  2. Items purchased at a discount are not eligible for return or exchange.
  3. Unstitched articles cannot be exchanged once they have been stitched.

Order cancellation

  1. Andaaz Outfits does not offer a “refund” or “money back guarantee” on purchased items.
  2. Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. Order amount will not be refunded back instead a coupon of same value will be provided that can be used to purchase from Andaaz Outfits within next 60 days.

Andaaz Outfits may cancel orders for any reason. Common reasons may include: the item is out of stock, damage found during quality check, technical error or credit card or pay pal payment is declined.

We do not store Credit card details nor do we share customer details with any 3rd parties.

Andaaz Product Disclaimer

  1. Andaaz makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog and/or inlay cards.

  1. All details of Andaaz’s products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.

 

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